We Offer The Fastest Shipping Possible & Hassle Free Returns!
- Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
- The only downside of our service is our product is so HOT and normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 3 to 4 Weeks (US Only). Your time is invaluable, we won’t waste it.
- For worldwide (non-US) customer. Your product will arrive within 3-5 weeks depends on your shipping address.
Horgadis Store is not responsible for tax and/or duty charges in your country that your order may incur. Customers will be accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
If the order arrives in your country and…
- The customer refuses to accept the package;
- No attempt is made in the country of destination to deliver the package;
Horgadis Store reserves the right to abandon the package(s) and will not be responsible for any refund.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
REFUND & RETURNS
Due to hygiene reasons and the fact that our products are customized, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- significantly different from the description or sample was shown to you;
- damaged due to the fault of our factory or the carrier;
- not what you ordered;
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.
Please contact our Customer Support team to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
NOTE: We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you change your mind about your purchase, please contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Email: [email protected]